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Whether seen via an IT perspective or a commercial perspective, service management has a bright future. The delivery of business value, as opposed to technical solutions, is currently the most crucial component of IT service management, according to the increased scrutiny that Covid-19 has placed on service management.
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Being the most extensively used ITSM framework in the world, ITIL's popularity is only going to increase in the fiercely competitive digital economy of today.
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The 'creation' of services is added to the present ITIL scope by the ITIL 4 Specialist: Create, Deliver, and Support training. In an increasingly digital service economy, this course aims to improve the knowledge and skill sets of applicants with digital experience, helping them advance their careers.
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Whether seen via an IT perspective or a commercial perspective, service management has a bright future. Covid-19 has increased scrutiny of service management and prioritised business value above technological solutions. This is a great moment for IT service management because this demand is expected to rise in the near future.
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