ITIL 4 Specialist: Drive Stakeholder Training
Being the most extensively used ITSM framework in the world, ITIL's popularity is only going to increase in the fiercely competitive digital economy of today.
English
Last updated
Tue, 02-Jul-2024
Being the most extensively used ITSM framework in the world, ITIL's popularity is only going to increase in the fiercely competitive digital economy of today.
English
Last updated
Tue, 02-Jul-2024
Develop methods to manage relationships, influence customer demand, and enhance the customer experience. Gain the knowledge and abilities to raise stakeholder satisfaction by promoting a mutually beneficial culture of cooperation and transparency. You will gain the knowledge and abilities to promote value co-creation throughout the ITIL® 4 client journey during this training session for ITIL® 4 Specialist DSVs.
Among the most widely used certification programmes worldwide is the ITIL package. Obtaining certifications not only expands your ITSM skill set but also gives you the ability to demand pay raises and improve job opportunities.
Learn how to support value co-creation at every stage of the customer journey.
Enable stakeholder management and maximise consumer satisfaction while controlling expenses and hazards.
Immersion learning featuring case studies, auto-graded tests, and real-world simulations.
The engagement and exchanges between service providers and clients, users, suppliers, and partners are covered in this ITIL® 4 Specialist: Drive Stakeholder Value training, along with important CX, UX, and path mapping topics. Acquire the knowledge and abilities required to establish a "learning and improving" IT company.
Experiential Workshops
Elite Panel of Experienced Trainers
Mentorship by Industry Experts
Exclusive Post-Training Sessions
Comprehensive Career Support
AXELOS approved courseware
12 Assessments
Lifetime access to the course
Real-time Simulations for practical experience
Comprehensive assignments
The top professionals in the field vouch for our extensive training programme since we provide our students with the push they need to advance in their careers and offer a well-curated course that helps them clear the ITIL 4 Specialist: Drive Stakeholder Value certification. Our training programme has been extremely beneficial for many students, who have gone on to find wonderful careers all around the world. It is trusted by the greatest corporations in the world.
IT service managers seeking the ITIL Managing Professional (MP) credential are the target audience for this ITIL 4 Specialist: Drive Stakeholder Value certification course. IT service management experts who are just starting out in the field would also benefit greatly from this certification programme.
Service Strategy
Recognise market features and create initiatives that improve business results.
Customer needs
Describe the needs of the customer and the internal and external variables influencing them.
Value proposition
Acquire the ability to recognise service providers and articulate their benefits.
Customer service
Examine the needs of the client and present methods for productive dialogue and teamwork.
Value Creation
To negotiate and reach an agreement on service utility, warranty, and experience, plan for value development.
Service Management
Use the right tactics to improve service provider and customer capacities together.
Transitioning
Understand how to create plans for users' and customers' onboarding and offboarding.
Value co-creation
Recognise how users can make service requests, and provide channels for user interaction and delivery.
Validate service value
Discover how to handle and promote user and customer feedback.
Create a service mindset
Discover how to cultivate a culture, behaviour, and attitude of service.
Gauge Satisfaction
Provide examples of how to gauge customer satisfaction and service utilisation.
Measure Outcomes
Discover the various ways that service outcomes and performance are reported.
I want to express my gratitude for all of the assistance provided during the course. I enjoyed my trainer's hands-on approach to instruction and his wealth of knowledge. We were able to fully comprehend the topics thanks to the practical sessions. Really thankful to HappiestSkill for the experience.
Fantastic programme! Excellent job support, well-informed teachers, and an organised training programme. Strongly advised for a fulfilling career in ITIL and IT Service Management.
Excellent programme for ITIL 4 Specialist: Drive Stakeholder Value! Excellent teachers, practical exercises, and extensive content. An absolute must-have for prospective ITSM managers and practitioners!
A very well-curated course for IT service management professionals. I found the content very thorough and the instructors to be very friendly yet professional. The learning process was effective because there were many practical activities to strengthen the concepts. Thanks to HappiestSkill, I was able to pass the ITIL 4 Specialist: Drive Stakeholder Value certification with flying colours.
People willing to prepare for the ITIL 4 Specialist: Drive Stakeholder Value certification will find HappiestSkill's course to be among the most adaptable and comprehensive. You may learn on your own schedule, and learn the concepts of ITIL and IT management from basics with the help of knowledgeable instructors, extensive study materials, and hands-on learning opportunities.
To get all the information you need, including comprehensive course details, payment options, and more, get our ITIL 4 Specialist: Drive Stakeholder Value Certification training brochure.
Study any topic, anytime. explore thousands of courses for the lowest price ever!
