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ITIL 4 Specialist: Direct, Plan and Improve Training

ITIL 4 Specialist: Direct, Plan and Improve Training

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Whether seen via an IT perspective or a commercial perspective, service management has a bright future. The delivery of business value, as opposed to technical solutions, is currently the most crucial component of IT service management, according to the increased scrutiny that Covid-19 has placed on service management.

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Has discount
Expiry period Lifetime
Made in English
Last updated at Tue Jul 2024
Level
Beginner
Total lectures 0
Total quizzes 0
Total duration Hours
Total enrolment 0
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Short description Whether seen via an IT perspective or a commercial perspective, service management has a bright future. The delivery of business value, as opposed to technical solutions, is currently the most crucial component of IT service management, according to the increased scrutiny that Covid-19 has placed on service management.
Outcomes
  • Continuous Delivery - Discover how to take advantage of Agile and Lean to enable continuous value delivery for the company.
  • Directing and Planning - Recognise the principles of direction, planning, and improvement as well as value, outcomes, costs, and risks.
  • Governance, Risk, Compliance - The function of governance, risk, and compliance is to incorporate ideas and procedures into the service value chain.
  • Continual Improvement - Acquire the ability to apply the fundamental ideas and techniques of continuous improvement to all kinds of improvements.
  • Communication - Learn how to use OCM, communication techniques, and important ideas for planning, directing, and improving.
  • Organizational Change Management (OCM) - The characteristics, extent, and possible advantages of OCM and OCM practice throughout the organisation.
  • Measurement and Reporting - Discover the fundamentals of direction, planning, and improvement as well as techniques for measurement and reporting.
  • Value Streams and Practices - Acquire the skills necessary to oversee, organise, enhance, and implement suitable processes and procedures.
  • Using the techniques and operating model
  • Controlling hazards in the service value chain
  • Identifying the sphere of influence
  • Coordinating operations, tactics, and strategy
  • Management, compliance, and governance
  • Escalating goals and specifications
  • Evaluation of the goals, results, specifications, and standards
  • Setting priorities for the intended improvements
  • Constructing, defending, and promoting a business case
  • Constant development across the board for SVS
  • Obtaining and applying feedback
Requirements
  • The course is for experienced IT professionals who have an understanding of the core concepts of ITIL and have cleared either the ITIL 4 Foundation or ITIL 4 Managing Professional Transition.
  • IT Professionals
  • Business Managers
  • Business Process Owners 
  • Project Managers
  • ITSM Managers
  • IT Professionals in Digital
  • IT Professionals in Product
  • IT Professionals in Development
  • IT Professionals in Service

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